Man Harmed By Runaway Air Canada Trolley Baffled By Airline’s Reaction

A passenger who says he was harmed by a runaway trolley onboard an Ottawa-bound Air Canada flight Thursday needs the airline to rethink the way it handles customer complaints about wounds, comparing the present procedure with reporting lost baggage.

Matt Hearn said he was hit in the thigh by a loose trolley on flight AC124, which was portrayed as “a rocket shooting down the aisle” by another passenger.

“As the plane landed, it was usual noise in the overhead bins and there was a bigger noise and within a split second this thing flew by me, smashed me in the thigh,” said Hearn, who was returning home after a work trip.

Air Canada confirmed that five travellers were hit by the trolley, including a lady who was treated for a foot injury.

At the time, Hearn said there were different passengers who required medical attention and he would not like to meddle so he got off the plane and went home. That is the point at which he understood his injury was more awful than he had first thought. Hearn said he called Air Canada Thursday night yet was told to call back in the morning.

Meanwhile, he filled out an online form. The following day, Hearn said his wife called Air Canada and was directed to the same form, which assured a response within five to 10 days. Hearn said the injury to his right thigh makes it difficult to get around and he was forced to take the day off work on Friday to seek medical advice.

He said he got a promotional code for 20% off the base fare on his next booking. Be that as it may, after the previous experience, he said he’s not interested in flying with Air Canada once more.

“I got hurt, not a big deal, but I’d like to talk to someone and there’s just no way to do so,” Hearn said.

“I just want Air Canada to figure out a better way to treat their customers, I suppose.
“I would think just an email saying sorry it happened even if the people aren’t hurt. There was nothing. I find that just bizarre,” he added.

Air Canada media relations was not available to comment on this issue on Sunday yet said it would investigate the matter. An investigation concerning the incident is continuous, as indicated by Air Canada spokesman Peter Fitzpatrick.