Surge In E-Commerce Is Causing Long Delay For Deliveries.

Canada Post says a surge in e-commerce, particularly from nations like China, is causing months-long delays for conveyances across the nation all over.

“Our parcel business has grown by $500 million in revenue in just the last five years,” said Canada Post spokesman Jon Hamilton from Ottawa.

In some cases, Hamilton says, those delays are a direct result of delivery variations from the norm.

“We see double digit growth every single year.”

“Anyone ordering anything online from an international destination should understand what the steps are for it to get to their address,” Hamilton said.

Low-value item purchased on the web, especially from China, is frequently accompanied free shipping. Hamilton says that as a rule means no time restrict on when the item will be conveyed.

“If it says free shipping, find out how it’s going to be shipped. Is there tracking available? What’s the time commitment on that?” he said.

Besides, he says, most of the parcels are too little to ever be taken care of by Canada Post machinery.

“They have to be processed by hand. That means somebody looks at every address,” said Hamilton.

Also, thirdly, he says, those locations are regularly in another dialect, missing data or basically wrong.

“Obviously consumers know their address so they put it in correctly, but labels are often computer-generated or sometimes typed on a typewriter and come out wrong,” Hamilton said.

“Items that are important in Canada, like the postal code and things like that, get cut off.

“We have to sit down and do some Sherlock Holmes work and figure out where is this parcel going, and obviously that adds time.”

Canada Post says the best way to guarantee abroad shopping arrives in an opportune manner is to pay for transportation that can be followed and accompanies a promise to convey by a specific date.

Be that as it may, Hamilton says delays are additionally a direct result of hold-ups with border services, Canada Post can’t process abroad mail until it has been scrutinized by the Canada Border Services Agency (CBSA).

According to Hamilton, CBSA operators work in Canada Post offices in Metro Vancouver, Toronto and Montreal, yet he says the B.C. office has seen the brunt of the deferrals.

“They look at everything and they decide whether something is admissible into the country and if any duties or taxes should be paid. And then once they hand it over to us, we can process it,” Hamilton said.

But CBSA’s media relations manager, Patrizia Giolti, said its “well equipped to address volumes.”