Delta Air Lines Inc (DAL.N) canceled hundreds of flights and delayed many others on Monday after an outage hit its computer systems, grounding planes and stranding passengers of one of the world’s largest carriers at airports around the globe.
Atlanta-based Delta, the second-largest U.S. airline by passenger traffic, said it had canceled 451 flights after a power outage that began around 2:30 a.m. EDT (0630 GMT) in Atlanta. Flights gradually resumed about six hours later.
Delta Air Lines says it has crossed out 740 flights after a force blackout that started overnight thumped out its PC frameworks and operations around the world. Starting 7 p.m. ET, Delta said it had worked 3,300 of its about 6,000 flights planned for Monday. Following administration FlightStats Inc. numbered more than 2,400 postponed flights. The blackout started around 2:30 a.m. ET in Atlanta, the carrier’s base, it said on its site. A ground stop that was set up taking after the blackout was lifted around 8:40 a.m. ET and restricted flights continued.
A spokesman for Georgia Power told The Associated Press that the company believes the failure of Delta equipment caused the airline’s power outage. He said no other customers lost power.
A Delta spokesman said he had no information on the report.
Few screens in the air terminals showed off wrong data that Delta flights were on time.
The airline said there be may some “lag time” in the showcase of exact flight status at delta.com, the Fly Delta App and from Delta delegates on the phone and in airplane terminal.
In the wake of the force blackout, U.S. TV pictures demonstrated some Delta gate agents working out tickets by hand.
Flights that were already en route were “operating normally,” Delta said.
“I apologize for the challenges this has created for you with your travel experience,” Delta CEO Ed Bastian said in a video. “The Delta team is working very, very hard to restore and get these systems back as quickly as possible.”
Pearson’s site recorded Delta’s morning departing flights as being on time, however a portion of the airline’s arrivals have all the earmarks of being delayed. It’s indistinct whether these delaysare associated with Delta’s outage. Several hundred travelers were held up at the Delta counter at Pearson, with many sitting on the floor with their baggage.
travellers additionally experienced delays at Montreal’s Pierre Elliott Trudeau Airport. Delta likewise travels to Vancouver, Edmonton, Calgary, Regina, Saskatoon, Winnipeg, Ottawa, Quebec City and Halifax. It has a code-share arrangement with WestJet.
A notice on its website said passengers who have their flights cancelled or significantly delayed Monday can get a refund. The airline said it would also waive its normal change fees for passengers who rebook on later flights.Delta is one of the world’s biggest airlines, with more than 5,000 flights daily to six continents.